Privacy Policy
We value your privacy at ClearVisionLab
Information We Collect
When you reach out for corporate flower arrangements or gift services, we gather information you choose to share. This includes your name, company name, email, phone number, delivery addresses, and particular specifications for your floral needs. Payment details are collected when you place orders, though they are securely handled by our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve site performance and understand how clients discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in France.
Information Sharing and Disclosure
ClearVisionLab respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Protection Measures
We treat the security of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to protect it. This includes safe data storage, encrypted communications, and restricted access to personal information inside our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information as it travels between your browser and our servers.
Limited Access
Only personnel who are authorized and require the data to deliver services can access customer information.
Although we employ robust security measures, no online transmission method is entirely secure. We continuously update our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may have the right to access, amend, delete, or limit how your information is used.
To exercise these rights, please contact us using the information at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention periods vary by data type and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service interaction
- Payment records: about seven years for tax and accounting requirements
- Website analytics data: about twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or about two years of inactivity
Cookies and Website Tracking
This site uses cookies and comparable technologies to enhance your browsing experience and to learn how visitors interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.
You can manage cookies in your browser settings. Note that turning off some cookies may impact how the site works. For full details on our cookie practices, please consult our Cookie Policy.
Third-Party Links
The site may include links to external sites or services. This privacy policy covers only ClearVisionLab and our site. We are not accountable for the privacy practices of third-party sites.
We recommend that you examine the privacy policies of any third-party sites you access via links on our site.
Policy Updates
This privacy policy may be updated from time to time to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will revise the "Last Updated" date shown at the top of this policy.
We invite you to review this policy from time to time so you remain informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding how we manage your information, please reach out to us.
Contact Us About Privacy
ClearVisionLab Privacy Team
Rue des Fleurs, Paris
Paris, France 75001
Email: [email protected]
Phone: +33 1 42 68 53 00
For privacy-related inquiries, please put "Privacy Request" in the subject line and provide as much detail as you can about your request. We aim to respond to all privacy requests within about a week.